Upgrading Software Using the Online Installer (Backup and Restore Required)

This chapter provides procedures for installing a new release of the Cisco Video Management and Storage software by using the "clean" online software installer in the application.

This clean installation "cleans" the hard drive memory by erasing it before loading all new files. Before starting the clean installation, you must back up your configuration files. After the installation is complete, you must restore the configuration files. Only an FTP server is required for a clean installation.

With the software download command, the software files are downloaded in the background while the Cisco Video Management and Storage module continues to operate. Anytime after the download is finished, you can perform the upgrade by using the software install command.

Note Note:  If you are upgrading software from an existing Cisco Video Management and Storage module, you can use a different procedure that does not require backing up and restoring your configuration files. See the "Upgrading Software Using the Online Installer (No Backup and Restore Required)". If you are upgrading software to the Cisco Video Management and Storage module, however, you must use the upgrade procedure in this section.

This section includes the following:


Prerequisites

  • If your system has an earlier release installed, follow the procedure in the "Installing Software By Using the Boot Helper" chapter.
  • You have activated the IP communications link to the Cisco Video Management and Storage module and entered the required license keys.
  • You know the Cisco.com download site of the Cisco Video Management and Storage software.
  • Your FTP server is configured and active.
  • The following information is available:
    • FTP server IP address or hostname
    • FTP server user ID
    • FTP server password
    • Software package name
  • You have checked to make sure that you can ping the Cisco Video Management and Storage module from the FTP server.
  • If the Cisco Video Management and Storage software is configured to use DNS, you can use hostnames to identify the FTP server. If the Cisco Video Management and Storage software is not configured to use DNS, use the IP address of the FTP server.

Downloading and Installing a New Software Image

Follow this procedure to install a new Cisco Video Management and Storage software image.

Note Note:  If you have not already backed up your configuration files, you must back up the files before you start the installation. See "Backing Up Files" for information on how to back up your files.

DETAILED STEPS

Step 1 Go to the Cisco Video Management and Storage Module page on the Cisco Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/vmss-101 (CCO Login Required).

Step 2 Download the following Cisco Video Management and Storage software files to your FTP server:

vmss-boot-helper.nme.1.0.1

This file is the Cisco Video Management and Storage System boot helper image to aid application installation on NME service modules when necessary.

vmss-full-k9.nme.1.0.1.prt1

This is the package payload containing all data and executable files for a full installation of the Cisco Video Management and Storage System on NME service modules.

vmss-installer-k9.nme.1.0.1.prt1

This file is the package payload containing all data and executable files for the installer subsystem associated with the Cisco Video Management and Storage System on NME service modules.

vmss-k9.nme.1.0.1.pkg

This is the main package for installing the Cisco Video Management and Storage System on NME service modules.

Step 3 (Optional) To download the new software from the FTP server:

a. Enter the service-module integrated slot/unit session command to start a module session:

cvmss-172-16-0-0# service-module integrated slot/unit session  

b. Enter the software download clean command:

cvmss-172-16-0-0> software download clean url   ftp://ftp_server_ip_address/vmss-k9.nme.1.0.1.pkg username username password password  

Or, if the FTP server has been configured:

Tip Tip:  If you use FTP anonymously, you do not need to specify a username and password

Enter the software download clean pkg command:

cvmss-172-16-0-0# software download clean pkg vmss-k9.nme.1.0.1.pkg  
Note Note:  If your FTP server has been set in configuration mode, you do not need to use the FTP parameters. To set your FTP server, use the software download server command.

Step 4 (Required for Step 5.) To continue the download, enter y:

WARNING:: This command will download the necessary software to  
WARNING:: complete a clean install.  It is recommended that a backup be done  
WARNING:: before installing software.  
Would you like to continue? [n] y  

Step 5 (Optional) To check the download status, enter the software download status command, as shown in the following example:

cvmss-172-16-0-0# software download status   
Download request in progress.  
downloading file : vmss-k9.nme.1.0.1.pkg  
bytes downloaded : 18612224  
cvmss-172-16-0-0#   
cvmss-172-16-0-0# software download status  
Download request completed successfully.  
cvmss-172-16-0-0#  
Tip Tip:  To view what is in the download directory, enter the show software directory download command.

Step 6 To install the new software, enter the software install clean command.

Caution Caution:  This step erases the hard drive memory. All configurations will be lost after this step. For future upgrades and installations, verify that a backup has been made. If there is no backup, abort at this step and make a backup first. See Backing Up Files.
cvmss-172-16-0-0# software install clean url   ftp://ftp-server-ip-address/vmss-k9.nme.1.0.1.pkg username username password password  

or, to install the software when the FTP server has been configured,

cvmss-172-16-0-0# software install clean vmss-k9.nme.1.0.1.pkg  

The installation takes several minutes to complete. The module reboots after the installation is complete.

Step 7 To begin the initial configuration, enter y:

IMPORTANT::  
IMPORTANT::    Welcome to Cisco Systems Service Engine   
IMPORTANT::     post installation configuration tool.   
IMPORTANT::  
IMPORTANT:: This is a one time process which will guide   
IMPORTANT:: you through initial setup of your Service Engine.  
IMPORTANT:: Once run, this process will have configured   
IMPORTANT:: the system for your location.  
IMPORTANT::  
IMPORTANT:: If you do not wish to continue, the system will be halted   
IMPORTANT:: so it can be safely removed from the router.  
IMPORTANT::  
Do you wish to start configuration now (y,n)? y  
Are you sure (y,n)? y  

Step 8 Enter the hostname and domain name of your system:

Enter Hostname  
 (my-hostname, or enter to use se-13-0-0-22):   
Using se-13-0-0-22 as default  
Enter Domain Name  
 (mydomain.com, or enter to use localdomain):   
Using localdomain as default  
IMPORTANT:: DNS Configuration:  
IMPORTANT::   
IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, instead   
IMPORTANT:: of IP addresses like 1.100.10.205 for application configuration.  In order   
IMPORTANT:: to set up DNS you must know the IP address of at least one of your  
IMPORTANT:: DNS Servers.    

Step 9 Select whether or not you want to use DNS. In the following example, n is selected, and the entry of an IP address is required:

Would you like to use DNS (y,n)?n  
WARNING: If DNS is not used, IP addresses will be required.  
Are you sure (y,n)? y  
Enter IP Address of the Primary NTP Server  
  (IP address, or enter for 13.0.0.20):   
Found server 13.0.0.20  
Enter IP Address of the Secondary NTP Server  
  (IP address, or enter to bypass):  

Step 10 Select your time zone by answering the series of questions when prompted, as shown in the following example:

Please identify a location so that time zone rules can be set correctly.  
Please select a continent or ocean.  
1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean  
2) Americas          5) Asia             8) Europe  
3) Antarctica        6) Atlantic Ocean   9) Indian Ocean  
#? 2  
Please select a country.  
 1) Anguilla              18) Ecuador               35) Paraguay  
 2) Antigua & Barbuda     19) El Salvador           36) Peru  
 3) Argentina             20) French Guiana         37) Puerto Rico  
 4) Aruba                 21) Greenland             38) St Kitts & Nevis  
 5) Bahamas               22) Grenada               39) St Lucia  
 6) Barbados              23) Guadeloupe            40) St Pierre & Miquelon  
 7) Belize                24) Guatemala             41) St Vincent  
 8) Bolivia               25) Guyana                42) Suriname  
 9) Brazil                26) Haiti                 43) Trinidad & Tobago  
10) Canada                27) Honduras              44) Turks & Caicos Is  
11) Cayman Islands        28) Jamaica               45) United States  
12) Chile                 29) Martinique            46) Uruguay  
13) Colombia              30) Mexico                47) Venezuela  
14) Costa Rica            31) Montserrat            48) Virgin Islands (UK)  
15) Cuba                  32) Netherlands Antilles  49) Virgin Islands (US)  
16) Dominica              33) Nicaragua  
17) Dominican Republic    34) Panama  
#? 45  
Please select one of the following time zone regions.  
 1) Eastern Time  
 2) Eastern Time - Michigan - most locations  
 3) Eastern Time - Kentucky - Louisville area  
 4) Eastern Time - Kentucky - Wayne County  
 5) Eastern Standard Time - Indiana - most locations  
 6) Eastern Standard Time - Indiana - Crawford County  
 7) Eastern Standard Time - Indiana - Starke County  
 8) Eastern Standard Time - Indiana - Switzerland County  
 9) Central Time  
10) Central Time - Michigan - Wisconsin border  
11) Central Time - North Dakota - Oliver County  
12) Mountain Time  
13) Mountain Time - south Idaho & east Oregon  
14) Mountain Time - Navajo  
15) Mountain Standard Time - Arizona  
16) Pacific Time  
17) Alaska Time  
18) Alaska Time - Alaska panhandle  
19) Alaska Time - Alaska panhandle neck  
20) Alaska Time - west Alaska  
21) Aleutian Islands  
22) Hawaii  
#? 16  
The following information has been given:  
        United States  
        Pacific Time  

Step 11 Verify that the correct time zone has been selected.

Therefore TZ='America/Los_Angeles' will be used.  
Is the above information OK?  
1) Yes  
2) No  
#? 1  
Local time is now:      Tue Sep 25 19:15:12 PDT 2007.  
Universal Time is now:  Wed Sep 26 02:15:12 UTC 2007.  
Configuring the system. Please wait...  
Changing owners and file permissions.  
chown: cannot access `/usr/tomcat': No such file or directory  
Change BWhttpd port to 8079  
Reloading cron database.  
Setting file ownership and permissions ... complete.  

Step 12 Enter y to restore the configuration saved in memory, or enter n to use your backup software image to restore your configuration. See the output below to determine your configuration needs.

Note Note:  If this is a new installation or if the hard drive memory has been erased, the following output will not be displayed.
IMPORTANT::  
IMPORTANT:: A Cisco Video Management and Storage Module configuration has been found in   flash.  
IMPORTANT:: You can choose to restore this configuration into the  
IMPORTANT:: current image.  
IMPORTANT::  
IMPORTANT:: A stored configuration contains some of the data from a  
IMPORTANT:: previous installation, but not as much as a backup. For  
IMPORTANT:: example: voice messages, user passwords, user PINs, and  
IMPORTANT:: auto attendant scripts are included in a backup, but are  
IMPORTANT:: not saved with the configuration.  
IMPORTANT::  
IMPORTANT:: If you are recovering from a disaster and do not have a  
IMPORTANT:: backup, you can restore the saved configuration.  
IMPORTANT::  
IMPORTANT:: If you are going to restore a backup from a previous  
IMPORTANT:: installation, you should not restore the saved configuration.  
IMPORTANT::  
IMPORTANT:: If you choose not to restore the saved configuration, it  
IMPORTANT:: will be erased from flash.  
IMPORTANT::  
Would you like to restore the saved configuration? (y,n) y  

What to Do Next

1. Restore the configuration files. See Backing Up Files.

2. To verify the upgrade, use the show software versions command.

In the show software versions display, the current Cisco Video Management and Storage software version is shown as the Global version. The other versions shown are for internal components of the product and may not correspond to the actual software version.

3. Reboot the Cisco Video Management and Storage module.

 


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